AHAO Syllabus

 

Air Hostess

Ground Handling

  • Introduction and Orientation to the Industry
  • Customer Service
  • Interview Preparation
  •  Traffic Document and Check-in
  • Introduction to Aircraft and Aviation familiarization
  • Preflight Boarding Process and Post Flight Functions
  • Grooming
  • Arrivals and Baggage Handling
  • Personality Development
  • Ramp Handling and Aircraft Loading
  • Crew Resource Management
  • Handling of Special Passengers
  • Customer Service
  • Introduction to Medical emergencies & Medical training
  • Safety & Security